Welcome
Know Your Consumer Rights
Free educational tool helping Victorians understand their rights under Australian Consumer Law
What's your issue about?
Faulty Goods
Broken, defective, or not as described products
Poor Services
Services not provided with due care and skill
Warranty Issues
Disputes about warranties and guarantees
Refund Disputes
Problems getting refunds or returns
Misleading Conduct
False advertising, hidden fees, scams
Vehicle Issues
New or used car problems
Select a category above, describe your situation, and we'll help you understand your rights under Australian Consumer Law. We'll also help you draft a letter to the retailer.
New here? See how it works with a real example
Real dental services case (anonymised)
Describe Your Situation
Tell us what happened. Include the product/service, retailer, purchase date, price, and the problem.
Be specific. Include dates, amounts, and what went wrong.
Review & Refine
We've restructured your case for clarity. Review and adjust as needed.
Your Rights Analysis
Based on Australian Consumer Law (ACL)
Action Plan
Follow these steps to resolve your issue
Collect these items:
- Proof of purchase (receipt, bank statement, order confirmation)
- Photos or videos of the fault
- Copies of any communication with the retailer
- Product warranty card (if available)
Upload files or drag and drop
Images, PDFs, documents (max 10MB each)
Email Draft
Review and customise before sending to the retailer
- Add the retailer's email address
- Fill in [Your Name] and contact details
- Select your preferred remedy option
- Attach your evidence
Case Complete!
Download your documents below
If the retailer doesn't respond within 14 days:
- Lodge a complaint with Consumer Affairs Victoria
- Apply to VCAT for disputes under $10,000